Diane has been an Ombudsman with San Mateo County since December 2017 and prior to Covid-19 was responsible for visiting residents at four different residential care facilities. She previously spent 5 years helping seniors and others prepare and submit their taxes as part of the AARP Foundation Tax-Aide program.
Expanding participation in voting has been a passion for Diane. She has co-chaired San MateoCounty’s Voter Education and Outreach Advisory Committee since 2018 which has been recognized by many as a model for increasing voter participation in underrepresented communities.
In addition to her local work, Diane has sent thousands of text messages and written hundreds of postcards to underrepresented voter groups in states such as Georgia, South Carolina andAlabama. Diane also served as a member of San Mateo County’s Complete Count Committee for the 2020 Census, providing a channel for information and literature to Ombudsman Services and the residential facilities in the county about the importance of the Census.
Diane previously held a variety of marketing positions in the computer industry including 20 years at Hewlett-Packard Co.
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Guiding Force Award Presented to the Ombudsman Staff
Thank you volunteers for your dedication To our residents!
Certified Volunteers William Andrejko (1 year) Tom Barrett Gail Cameron Ann Dreyfus (10 years) Adele Dunnigan Carol Farrell (5 years) Alicia Ferrer (1 year) Michele Fraumeni Mary Ann Gage Randy Hooper Susan Javier (1 year) Jay Katz Kathryn Kearney (5 years) Gretta Keegan Leslie Krauss Diane Leeds John Lyle Pamela Martin Karen Morical Pattie Murphy-Kracht (1 year) Louise Nelson Diana Paradise Diane Robertson (15 years) Dave Shaw Isaac Stevenson Thom Taylor Arthur Wolf Mark Zuckerman Non-Certified Susan Kibre Judy Pamnini Ellen Tafeen
special thanks to
The Steve Young Foundation
Check out what Hall of Fame NFL Legend, Steve Young has to say about the Ombudsman of San Mateo County
Ombudsman staff and volunteers get to experience a deep human connection with the residents by learning who they are and their history. Here are some heartwarming stories:
One of the things I love about being an Ombudsman is taking the time to hear personal histories -- often as they relate to a current problem we need to solve, but sometimes just a way for someone to establish that they are more than just a resident with a problem. The other day I met a woman whose grandmother was the first Chinese woman in California. She told this to me with pride and as an explanation for why she won't tolerate it when people say that Chinese people can't do this or that; she was clear that she was as American as anyone else. I loved hearing the history and that solid sense of herself in history- not as a victim but as someone who has contributed to building California.
Mrs. M is an 86-year-old Filipina lady who is an asset to her care home due to her warm and outgoing personality, her ability to actively listen, and willingness to help other residents.Post-graduation from a prestigious university in the Philippines, she set her sights to work for the Peace Corps and in 1962 she was hired as the secretary of the Director of the Peace Corps and remained in the Philippines where she continued to work within the Peace Corps for over 25 years.In 1986 she and her family made the decision to move to the United States. Her family was granted Special Immigrant status because of her outstanding work within the Peace Corps. Because of her tenacious nature, she studied and passed the Civil Service Exam and was immediately hired within the State of California Department of Corrections. She spent 14 years with them, including 8+ years as a social worker at San Quentin.Mrs. M is a wonderful example of someone who was not afraid to follow her dreams for a better life in the US, staying grounded and motivated, while exhibiting a strong work ethic for her family.She is a humble lady and loves to share her story. She is quite an inspiration!